Artificial Intelligence Risks in Insurance: Chatbots, Hallucinations and Deepfakes
課程資料只提供英文版本。
Course Outline
Artificial Intelligence is rapidly transforming the insurance industry in Hong Kong, creating significant opportunities to improve efficiency, customer engagement and decision-making. At the same time, AI introduces new categories of risk that challenge traditional approaches to broking, underwriting, claims handling, fraud detection, governance and regulatory compliance.
This practical webinar explores three of the most important emerging AI risks facing the insurance industry in Hong Kong: the misuse of AI chatbots, AI hallucinations, and deepfake technology.
Through real-world case studies and insurance-specific scenarios, participants will examine how these technologies can undermine trust, evidence and decision-making, and what the industry can do to manage these evolving exposures.
Designed specifically for insurance professionals in Hong Kong, the session provides practical guidance on identifying AI-related risks throughout the insurance lifecycle and implementing effective governance, controls and mitigation strategies.
Speakers
Mr. Jeff Heasman
Jeff Heasman is an expert in insurance law and behavioural sciences. He advises insurers and brokers internationally on risk assessment, underwriting judgement and behavioural influences on decision-making. He is the author of the entry on insurance against terrorism in the forthcoming Elgar Concise Encyclopedia of Terrorism Law.
He was the first Dean of the Faculty of Law at Cavendish University in Zambia and lectures globally.
Prof. Stuart Macdonald
Stuart Macdonald specialises in legal and policy responses to online violent extremism and terrorism, with particular expertise in criminal law, human rights, and propaganda dissemination. His work examines how legal frameworks intersect with digital platforms and emerging threat environments, including research ethics and data protection.
He is Professor at Swansea University, Senior Fellow at Hedayah, and Associate Fellow at ICCT. He serves on the ECTC Advisory Network Steering Committee on Terrorism and Propaganda.
Dr. Joe Whittaker
Joe Whittaker specialises in terrorists’ online behaviours, algorithmic amplification dynamics and online misogyny. He is a Senior Lecturer at Swansea University and a member of GIFCT’s Youth Radicalisation Working Group.
請注意: 本課程將透過 Zoom平台以視像課程形式進行，學員需要使用有視像功能的電腦 / 平板電腦，並建議於上課期間使用穩定的網絡系統連結。